We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 15 days from the invoice date. We do not charge a restocking fee.
You have up to 15 days from the invoice date to return merchandise.
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. Please include a short explanation as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.
If you have any additional questions or concerns please contact us by e-mail us at Love@zenoobi.com or call us at (224)836-1195.
All shipping charges become the sole responsibility of the customer, unless it is the error of Zenoobi LLC. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
We are not able to honor requests for product exchanges and store credits.
Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
We do not accept returns on products that have been mixed or blended together with other ingredients.The tamper evident safety seal must remain unbroken in order to qualify for a return.
Discrepancies and Shortages
If your order is received with any notable shortcomings, please contact us at Love@zenoobi.com. All discrepancies, shortages or requests for returns must be made within 15 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 15 days of the invoice date.